Terms & Conditions

1. Introduction

Welcome to Gawakadcha.com, powered by BharatLink Global Exports.
By accessing, registering, or purchasing from this platform, you agree to comply with and be bound by these Terms & Conditions.

2. Nature of Platform

Gawakadcha.com operates as an online marketplace / aggregator platform that connects customers with independent rural sellers.
The platform does not manufacture, stock, or directly sell products.

3. Product Responsibility

All products listed are provided by independent sellers.
Responsibility for product quality, taste, ingredients, hygiene, packaging, legal compliance, and authenticity lies solely with the seller.

4. Orders & Payments

• Orders are subject to product availability.

• Final payable amount including product price, platform charges, logistics fees, GST, and applicable taxes will be shown before order confirmation.

• Payments are accepted only through authorized payment gateways integrated on the platform.

5. Shipping & Delivery

Delivery timelines are estimated and may vary due to seller location, courier partner delays, weather conditions, or other unforeseen factors.
The platform shall not be held liable for delivery delays beyond its control.

6. Cancellation, Refund & Returns

Cancellation, refund, and return requests shall be governed strictly by the Refund & Cancellation Policy published on the website.
Certain products such as food items and handmade/customized goods may be non-returnable.

7. Customer Obligations

Customers agree to:

• Provide accurate personal and delivery information

• Avoid fraudulent transactions

• Not attempt to bypass the platform and transact directly with sellers

Violation may result in account suspension.

8. Privacy & Data Protection

Customer data is handled as per the Privacy Policy.
Only limited necessary information is shared with sellers for order fulfillment.

9. International Orders

Export orders are subject to customs laws, import regulations, duties, and taxes of the destination country.
Such charges shall be borne by the customer.

10. Limitation of Liability

Gawakadcha.com shall not be liable for indirect, incidental, or consequential damages arising from product usage, delays, or third-party service failures.

11. Account Suspension or Termination

The platform reserves the right to suspend or terminate user accounts in case of policy violations, misuse, or fraudulent activity.

12. Policy Updates

These Terms may be updated periodically. Continued use of the platform indicates acceptance of revised terms.

13. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India, with jurisdiction in Maharashtra State courts.